These conditions limit our liability for loss, damage and delay, and require claims to be brought within strict time limits. Customers are advised to arrange adequate cargo insurance. We can arrange insurance on your instructions.
All services provided by AOcean Global Logistics (S) Pte. Ltd. (UEN 202227349Z) (“the Company”) are undertaken subject to these Standard Trading Conditions, which are incorporated into every quotation, booking confirmation, transport document and contract with the customer. Acceptance of a quotation or tendering of cargo constitutes acceptance of these conditions.
The Company contracts as an agent arranging services with carriers, warehouse operators and other providers, except where it expressly states in writing that it contracts as a principal. Where the Company acts as agent, it has no liability for acts or omissions of third parties beyond exercising reasonable care in their selection and engagement.
Quotations are valid only for the period stated and are based on the information supplied and on rates, exchange rates, fuel costs and surcharges prevailing at the time. Charges may be revised where any of these change, where cargo particulars differ from those declared, or where additional services or delays occur. Duties, taxes and government charges are payable by the customer.
Payment is due in full without deduction, set-off or counterclaim within the credit terms agreed in writing, failing which payment is due on demand. The Company may charge interest on overdue amounts at a commercially reasonable rate.
The Company has a general and particular lien on all goods and documents in its possession for all sums due from the customer, and may, after reasonable notice, sell or dispose of such goods and apply the proceeds against the sums owed.
The Company does not insure the goods unless expressly instructed in writing and accepted. Where insurance is arranged, it is subject to the terms, exclusions and deductibles of the underwriters’ policy, and the Company acts solely as agent in arranging it. Customers are strongly advised to arrange all-risks cargo insurance.
Subject to clause 10, the Company’s liability for loss of or damage to goods, howsoever arising, is limited to the lesser of the value of the goods or the limits specified in the mandatory international convention or national law applicable to the relevant leg of carriage. Where no such convention or law applies, liability is limited to a per-kilogram amount specified in the Company’s written quotation.
The Company is not liable in any circumstances for indirect or consequential loss, including loss of profit, market, use, revenue, production or contract, or for delay, however caused.
The Company is discharged from all liability unless: (a) written notice of any claim is given within 14 days of the date the goods were delivered or should have been delivered; and (b) suit is brought within nine (9) months of that date, unless a shorter period applies under an applicable convention.
The Company is not liable for loss, damage, delay or failure to perform arising from circumstances beyond its reasonable control, including acts of God, war, hostilities, piracy, port congestion, strikes or labour disputes, epidemics, government or customs action, weather, or the acts or omissions of the customer or third parties.
The Company does not accept bullion, currency, precious stones, jewellery, antiques, works of art, human remains, livestock or plants, except by prior written agreement on special terms.
These conditions and any contract to which they apply are governed by the laws of the Republic of Singapore, and the parties submit to the exclusive jurisdiction of the courts of Singapore.
Adopted and approved by Loh Jia Jun, Managing Director, for and on behalf of AOcean Global Logistics (S) Pte. Ltd. — 26 July 2026.
Questions about these conditions? Contact sales@aoceangl.com.sg or call +65 6911 1899. A copy is provided with every quotation.